Shipping and returns
If nothing else is stated at product information we aim to ship all orders within 48 hours of purchase.
If you wish to return an item(s), please email firstname.lastname@example.org within 5 days of receiving your order. Items need to be received within 5 days after your receive your RMA. Items will not be accepted for return without pre-authorization.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
We ask that you send your return or exchange via courier service only to the address listed immediately below. Please ensure that you arrange suitable insurance when returning any items as we cannot accept responsibility in the case of loss/damage for items we do not ship ourselves. When sending back an order from outside the EU, the package must contain the original invoice, and must be placed visibly on the outside of the package marked "return". Please also remember to note the tracking number of your package. With a photo identification of the package and tracking number any type of issue can be avoided.
We ask that all international customers be aware that all international customs, duties and sales taxes are the responsibility of the receiver and will not be reimbursed.
SALE ITEMS cannot be exchanged or returned.
Only items that SÖDERBERG confirm are new and unused will be eligible for a return or exchange. Therefore, items should be returned in their original packaging to ensure they are adequately protected in transit.
CLOTHES & ACCESSORIES
Items should be returned new, unused, and with all store and tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer (at the customer’s cost).
Goods are classified as faulty if they are damaged upon receipt. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We have made every effort to display as accurately as possible the colors of our products that appear on richardsoderberg.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.