Order Policy

Orders

If nothing else is stated at product information, we aim to ship all orders within 48 hours of purchase / We accept Visa, MasterCard, American Express, Paypal, Apple Pay and Discover / Discounted items are final sale, and will not be accepted for return or exchange.

Repairs

We always strive to create items with a long life span / However, if you should experience some unexpected wear, tear or defects, please contact us at contact@richardsoderberg.com and we will handle your case individually / This is in our effort to take a step away from the stagnating consumerism in the fashion industry and this mirrored world / We believe that clothing should be treated as a respected part of your uniform and not be something bought and discarded, nor downloaded and deleted.

Shipping

All packaging is made out of recyclable and reusable materials / Once the order has been shipped, we will provide you with a tracking number / For extra shipping insurance, please contact us / Note, that we are unable to calculate or cover any local taxes or import duties that may apply depending on your location.

Returns

If you wish to return or exchange an item(s), please email contact@richardsoderberg.com within 7 days of receiving your order / Items will not be accepted for return without pre-authorization / We cover the shipping cost of returns and exchanges / Items should be returned in their original packaging to ensure that they are adequately protected in transit / We strongly recommend that you send returns by recorded delivery and obtain proof of postage, as we cannot take responsibility for items lost or damaged in transit / Once returned you are entitled to receive an exchange or refund, which will not include the cost of the original postage and packaging / We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition / These terms do not apply to discounted items.

We have made every effort to display the items’ color and characteristics as accurately as possible / However, computer monitors may vary